Effective Date: [Insert Date]
1. Return and Refund Eligibility
At Indianbadge.com, we want you to be completely satisfied with your purchase. If you are not satisfied with your purchase, you may return the item within [Number] days of delivery for a refund, exchange, or store credit, subject to the conditions below.
2. Conditions for Returns
To be eligible for a return, the following conditions must be met:
- The item must be unused, unworn, and in the same condition that you received it.
- The item must be in its original packaging.
- You must provide proof of purchase, such as an order confirmation email or receipt.
- Certain items, such as custom-made products or personalized items, are not eligible for return unless they are defective or damaged upon receipt.
3. Return Process
To initiate a return, please follow these steps:
- Contact Us: Email us at [Insert Email Address] with your order number, a description of the item(s) you wish to return, and the reason for the return.
- Return Authorization: We will review your request and, if approved, provide you with a Return Merchandise Authorization (RMA) number and instructions on where to send your return.
- Ship the Item: Pack the item securely in its original packaging and include the RMA number inside the package. Ship the package to the address provided in the return instructions. You are responsible for return shipping costs.
4. Inspection and Refunds
Once we receive your return, we will inspect the item to ensure it meets our return conditions. After the inspection, we will notify you of the status of your refund. If your return is approved, we will process your refund, exchange, or store credit within [Number] business days.
- Refunds: Refunds will be issued to the original payment method used at the time of purchase. Please note that it may take additional time for the refund to appear on your account statement, depending on your payment provider.
- Exchanges: If you requested an exchange, we will ship the replacement item to you at no additional cost.
- Store Credit: If you opted for store credit, we will issue a credit to your account that you can use for future purchases.
5. Non-Returnable Items
The following items are not eligible for return or refund:
- Custom-made products or personalized items
- Gift cards
- Items marked as final sale or non-returnable
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [Insert Email Address] with your order number, a description of the issue, and photos of the damaged or defective item. We will work with you to resolve the issue promptly, including providing a replacement, refund, or store credit as appropriate.
7. Shipping Costs
Shipping costs are non-refundable. If you receive a refund, the original cost of shipping will be deducted from your refund. You are responsible for paying the shipping costs for returning your item, unless the return is due to a damaged or defective item.
8. Contact Us
If you have any questions about our Refund Policy, please contact us:
Indianbadge.com
Email: [Insert Email Address]
Phone: [Insert Phone Number]
Address: [Insert Mailing Address]
